Question 1

How much does everyclik cost?

Accepted Answer

Free forever for 1 brand with limited posting. Paid plans start at $29/month (Starter, 1 brand), $79/month (Growth, up to 3 brands), and $199/month (Agency, unlimited brands). Annual billing saves 20%.

Question 2

Is there a free trial?

Accepted Answer

Yes, every new account gets 14 days of Growth plan access on signup, no card required. At the end, you auto-downgrade to Free unless you pick a paid plan.

Question 3

What happens if I hit my AI generations cap for the month?

Accepted Answer

Generation is paused until the first of the next month, or you upgrade to a higher plan. Nothing is deleted, existing content stays accessible.

Question 4

What's the difference between Starter, Growth, and Agency?

Accepted Answer

Starter: 1 brand, 30 posts/month, 300 AI generations. Growth: 3 brands, unlimited posts, 3,000 AI generations, team roles. Agency: unlimited brands, 15,000 AI generations, unlimited socials.

Question 5

Can I change my plan later?

Accepted Answer

Yes. Upgrades apply immediately; downgrades apply at the end of your current billing period. All your content, brands, and connected accounts are preserved.

Question 6

What's included in the Free plan?

Accepted Answer

Free forever: 1 brand, 3 content pillars, 1 social connection, 10 posts/month, 50 AI generations/month. No team features, no advanced AI tools.

Question 7

How do I update my payment method?

Accepted Answer

Go to Settings → Billing → Manage billing. That opens the Stripe Customer Portal where you can add a card, change default, and see invoices.

Question 8

Do you charge VAT or local taxes?

Accepted Answer

Stripe handles tax calculation automatically based on your billing country. VAT is added at checkout for applicable regions. Business accounts can add a tax ID in the Stripe portal.

Question 9

Where can I find my invoices?

Accepted Answer

Settings → Billing → Manage billing opens Stripe's portal. Every invoice is there, downloadable as PDF.

Question 10

How do I connect a social account?

Accepted Answer

Settings → Platforms → click Connect next to the platform. You'll land on a hosted OAuth page to approve permissions, then return to Everyclik showing the connection.

Question 11

My Instagram account won't connect. Why?

Accepted Answer

Instagram requires a Business or Creator account linked to a Facebook Page. Personal accounts cannot be connected via the API.

Question 12

Facebook connected but my Page isn't showing, what do I do?

Accepted Answer

You need admin access to at least one Facebook Page. During OAuth, approve all Page-access permissions. Disconnect + reconnect and make sure every checkbox is ticked.

Question 13

How do I disconnect a social account?

Accepted Answer

Settings → Platforms → Disconnect on the account row. Confirms, then removes, scheduled posts targeting that account are paused, not deleted.

Question 14

What happens the first time I sign up?

Accepted Answer

You pick an onboarding mode (form, upload a brand doc, or voice note), describe your brand, the AI builds your brand bio + content pillars, and you land on the dashboard with a 14-day Growth trial active.

Question 15

Can I skip onboarding?

Accepted Answer

No, every brand needs at least a bio and content pillars to use the AI features. You can do the minimum version in under 2 minutes.

Question 16

How do I invite a teammate?

Accepted Answer

Settings → Team → Invite Team Member. Enter email + pick a role (Full Dashboard, Marketing, or Design). They get an email with an accept link.

Question 17

What can each team role do?

Accepted Answer

Owner: everything. Full Dashboard: everything except billing + team management. Marketing: posts, pillars, analytics. Design: templates and visual assets only.

Question 18

How do I remove a team member?

Accepted Answer

Settings → Team → click the × next to their row. Immediate, they lose access on their next page load.

Question 19

Are teams available on the Free or Starter plans?

Accepted Answer

No, team invites are a Growth+ feature. On Free or Starter, the Team tab shows an upgrade prompt.

Question 20

How many brands can I add?

Accepted Answer

Free: 1. Starter: 1. Growth: 3. Agency: unlimited. Exceeding the cap requires an upgrade.

Question 21

How do I switch between brands?

Accepted Answer

Click the brand picker at the top of the sidebar and select another brand. Everything on the page refreshes to that brand's data.

Question 22

How do I delete a brand?

Accepted Answer

Go to Manage Brands (sidebar → brand picker → Manage brands) or Settings → General → Delete Brand. Owner only. Soft delete, contact support to hard-delete.

Question 23

What are content pillars?

Accepted Answer

Themes that everything you post traces back to, usually 3-5 per brand. They keep content consistent and give the AI a frame for generation.

Question 24

How many pillars can I have?

Accepted Answer

Free: 3. Starter: 5. Growth: 10. Agency: 20. Fewer is usually better, we recommend 3-5 for most brands.

Question 25

Can I edit the AI-generated pillars?

Accepted Answer

Yes, edit name, description, topics, and examples on the Content Pillars page. Your edits update the AI's frame for all future generation.

Question 26

What do the analytics show?

Accepted Answer

Per-platform engagement, reach, and growth trends, plus per-pillar performance so you can see which themes are actually working.

Question 27

How often do analytics refresh?

Accepted Answer

Once per day at ~02:00 UTC. Individual post stats update within 1-2 hours of publishing on most platforms.

Question 28

Why do the numbers differ from what I see on the native platform?

Accepted Answer

Small discrepancies are normal, platform dashboards and our pulls run on different update cycles. Large gaps usually mean a stale connection that needs reauth.

Question 29

Why do my imported posts show 0 reach, impressions, or saves?

Accepted Answer

Most platforms only return their full insights suite to the app that published the post. Imported posts get likes and comments; reach, impressions, and saves require publishing through Everyclik.

Question 30

How do I cancel my subscription?

Accepted Answer

Settings → Billing → Manage billing → Cancel subscription. Immediate and self-serve via Stripe. You keep paid features until the end of the billing period.

Question 31

What happens to my data when I cancel?

Accepted Answer

Everything stays intact. Brands stay active on Free. Only paid-only features become locked. Hard deletion only if you explicitly request it.

Question 32

Can I pause my subscription instead of cancelling?

Accepted Answer

Not today, downgrade to Free is the closest equivalent. You keep your data but lose paid features. Email us if you want us to build pause.

Question 33

My post didn't publish, what do I do?

Accepted Answer

Check Posts → Failed. Click the post to see the platform's error. Most common: connection expired (reauth in Settings → Platforms) or the post violated platform content rules.

Question 34

The AI-generated output doesn't sound like my brand, what do I do?

Accepted Answer

Check your Voice Profile (Settings → Voice) and re-extract from your best existing posts. Regenerate, the AI uses the updated voice for the next output.

Question 35

Why does my connected account say "Reconnect required"?

Accepted Answer

The platform revoked the access token, usually because you changed your password, disconnected from a phone, or the token simply expired. Click Reconnect and re-approve.

Question 36

I can't log in, how do I recover my account?

Accepted Answer

Use the Forgot Password link on the login page. If that doesn't reach you, email hello@everyclik.com from the signup email address and we'll verify and restore.

Question 37

A page is blank or showing an error. What can I do?

Accepted Answer

Hard refresh (Ctrl+Shift+R / Cmd+Shift+R), check if you're signed in, try another browser. If the problem persists, email hello@everyclik.com with the page URL.

Question 38

How does AI caption generation work?

Accepted Answer

Pick a content pillar and platform. The AI reads your brand description, voice profile, and industry, then writes a caption in your voice. Every output is editable before you post or schedule.

Question 39

What is the voice profile and how do I set it up?

Accepted Answer

The voice profile is a set of tone traits (e.g. direct, warm, witty) plus DO / DON'T rules the AI uses on every caption. Set it during onboarding or edit it later at Voice Profile.

Question 40

What counts as an AI generation?

Accepted Answer

Each caption, idea batch, or pillar regeneration counts as one AI generation. The Free plan includes 50/month, Starter 300, Growth 3,000, Agency 15,000.

Question 41

What does the 3-tier hashtag strategy mean?

Accepted Answer

High-reach (viral, competitive), mid-range (engaged niche), and niche (lower-volume, high-intent). We return a balanced mix so your post has discovery + relevance + low-competition wins.

Question 42

How do I schedule a post?

Accepted Answer

In the composer, click Schedule, pick a date/time, and confirm. The post lands on your calendar and publishes automatically at the scheduled time.

Question 43

What are "best times" and how are they calculated?

Accepted Answer

Best-time slots are windows when your specific audience historically engages most. We rank slots per platform using the last 90 days of your own post performance.

Question 44

Can I edit or cancel a scheduled post?

Accepted Answer

Yes, up until 5 minutes before the scheduled publish time. Open the post from /calendar or /posts, edit, and save. Cancel removes it from the queue entirely.

Question 45

How do I upload images or video to the media library?

Accepted Answer

Open Media Library from the sidebar, drag + drop or click Upload. Supported: PNG, JPG, WEBP, MP4, MOV. Limits depend on plan (500 MB Free, 5 GB Starter, 25 GB Growth, unlimited Agency).

Question 46

Where is my media stored? Is it private?

Accepted Answer

All media is stored in Supabase Storage under brand-scoped folders. RLS policies ensure only you and your team can access it.

Question 47

What does the Repurpose tool do?

Accepted Answer

Takes one piece of content (blog post, YouTube video, existing caption) and generates platform-tuned variants for Instagram, LinkedIn, X, TikTok, and more.

Question 48

Why does the repurpose tool sometimes show sample data?

Accepted Answer

For the 5 newer channels (Pinterest, Reddit, Bluesky, Mastodon, Google Business) the repurpose output still uses hard-coded sample copy while we recalibrate the AI. Use the Create flow instead for these channels.

Question 49

What is bulk generation?

Accepted Answer

Generate 14+ posts in one click across chosen pillars, platforms, and formats. Ideal for filling a week or month of calendar at once. Available on Growth and Agency plans.

Question 50

Can I bulk-schedule after bulk-generating?

Accepted Answer

Yes. After generation, select posts to approve and pick a scheduling strategy, evenly across N days, best-time slots, or manual per-post. Bulk schedule pushes them to the calendar in one action.

Question 51

Where do I change my timezone?

Accepted Answer

Two places: your personal timezone lives at /account/preferences (used for your UI). Your brand timezone lives at /settings → General (used for scheduling that specific brand).

Question 52

How do I switch between light and dark mode?

Accepted Answer

Go to /account/preferences and pick System, Light, or Dark. System follows your OS setting.

Question 53

How do I update my name, avatar, or email?

Accepted Answer

Name and avatar: /account/profile. Email: contact support, email changes require verification. Password: /account/profile → Change Password (OAuth users set one for the first time).

Question 54

Is there a keyboard shortcut for Help?

Accepted Answer

Press Shift + ? anywhere inside the app to open the Help drawer. Esc closes it. It's also always reachable via the gold ? button bottom-right of every authenticated page.